Disruption on a rail journey is a huge problem. For customers, this is worsened when alternative travel options are not made clear.

In an Innovate UK Acceleration in Rail Project, led by a mobility startup with the University of Surrey and software company.

An Onward Journey Planning Assistant was developed, using innovative ways of feeding historical and live data through a chatbot. This provided options for people experiencing disruption in a user-friendly way. We tested the digital prototype with users and designed the user interface based on user feedback.