We explored the user needs and adoption barriers for a new telehealth and telecare service run by an NHS Trust.

As a Research Fellow at the University of Bedfordshire, Dr Chloe Sharp and the team published the findings in BMC Health Services Research. We found that referrers had a large role to play in the decision-making process and reassurance was needed throughout the process as older patients had negative feelings toward the technology.

We suggested a need for continued development and innovation of the usability and functionality of the equipment and to motivate other sections of the public that could benefit from these products.